HexaCraft Terms & Policies

1. Definitions

Services – Any hosting product, solution, or infrastructure provided by HexaCraft Hosting.

Customer/Client/User – The individual or entity purchasing/using our services.

Account – The customer's billing and control panel account.

Refund Window – The limited period within which eligible refunds may be requested.

DDoS Protection – Network-level protection provided with HexaCraft services.

2. Account Registration & Eligibility

Customers must provide accurate, current, and verifiable details (email, billing information, phone).

Minimum age: 13 years. Under 18 requires parental/guardian consent.

Customers are responsible for keeping login credentials safe.

HexaCraft is not liable for losses caused by compromised accounts due to negligence.

Accounts may not be sold, transferred, or shared without written approval.

3. Services Provided

HexaCraft currently offers:

• Minecraft Hosting (Vanilla, Spigot, Paper, Modded)
• Game Hosting (popular multiplayer titles)
• VPS Hosting (with root access)
• Add-ons such as storage upgrades, premium backups, advanced DDoS protection

HexaCraft may modify or discontinue services without notice, and reserves the right to decline service at its discretion.

4. Billing, Payments & Renewals

All services are billed in advance.

Accepted payment methods: UPI, Cards, Net Banking, Razorpay, Stripe, PayPal.

Renewal timeline:

• Day 0: Invoice due.
• Day 1: Service suspended.
• Day 3: Late fee applied.
• Day 5: Service terminated and data permanently deleted.

Pricing is subject to change; existing services keep their price until renewal.

Customers must ensure payments are made on time.

5. Refund & Return Policy

Eligible refunds (within 24 hours):

• Minecraft Hosting if service is undelivered or critically non-functional.
• VPS Hosting if deployment fails due to a HexaCraft error.

Non-refundable:

• Domains, dedicated servers, licensed add-ons, setup fees.
• Services terminated for AUP violations.
• Transactions below ₹150 .

Refund conditions:

• Must be requested via support ticket/email.
• Refunds processed to original payment method, minus gateway fees.
• Chargebacks/disputes result in termination and blacklisting.

6. Acceptable Use Policy (AUP)

Prohibited uses:

• Illegal activities (fraud, phishing, malware, piracy).
• Network abuse (DDoS attacks, scanning, unauthorized access).
• Crypto-mining, spam, botnets.
• Hosting abusive or copyrighted content.
• Excessive resource usage harming other clients.

Violations may result in suspension or termination without refund.

7. Network & DDoS Protection

All services include standard DDoS protection.

Advanced protection is available as an add-on.

100% immunity is not guaranteed.

Severe attacks may cause temporary restrictions or traffic rerouting.

8. Uptime & Service Availability

Target uptime: 99.9% monthly.

Downtime may occur due to:

• Scheduled maintenance (with notice)
• Hardware/software failures
• Upstream outages or severe DDoS attacks

Compensation: service credits only (no cash refunds).

9. Data & Backups

Customers are responsible for managing their own backups.

HexaCraft may provide backup options but does not guarantee restoration.

Deleted data after suspension/termination cannot be recovered.

10. Suspension, Cancellation & Termination

HexaCraft may suspend or terminate services if:

• Payments are overdue.
• Terms or AUP are violated.
• Usage threatens server or network stability.

No refunds are issued for violation-related terminations.

11. Privacy Policy

HexaCraft collects:

• Name, email, phone, billing address
• Payment details (via payment processors)
• IP addresses and device identifiers

Use of data:

• For provisioning, billing, support, and security.
• Shared only with payment processors or law enforcement if required.
• Never sold or rented.

Users may request account closure or deletion (subject to legal requirements).

12. Data Security & Retention

Security includes encryption, restricted access, and audits.

Data is retained only as long as necessary.

Inactive accounts may be deleted after retention expiry.

13. Community Guidelines

Be respectful to staff and other users.

Harassment, hate speech, or threats result in permanent bans.

Spam or abusive behavior may lead to termination.

14. Liability & Disclaimer

Services are provided "as-is" and "as-available." HexaCraft is not liable for:

• Data loss, downtime, or interruptions.
• Loss of business, revenue, or opportunities.
• Events beyond control (ISP outages, disasters, upstream failures).

15. Indemnification

Customers agree to indemnify HexaCraft and its staff against claims arising from:

• Use of services.
• Violations of Terms/AUP.
• Third-party rights infringements.

16. Service Credits & Compensation

Downtime compensation is service credits only.

Credits cannot be exchanged for cash.

Eligibility is decided by HexaCraft management.

17. Modifications to Agreement

HexaCraft may update terms at any time.

Updates will be posted on the website.

Continued use implies acceptance.

18. Governing Law & Dispute Resolution

Governed by the laws of India.

Supreme Court, India.

Disputes first resolved by arbitration, otherwise by court.

19. Contact Information

Email: hexacraft0@gmail.com

Contact Number: +91 9604663733

Discord: DM techgameryt / insane_aj1